1. Can my customer come to Atjeu for technical support?
No, you may come to Atjeu for support but Atjeu will not support your resellers directly. You must support your resellers directly. You are receiving a monthly fee from the customer which in most cases winds up being more then Atjeu's profit on the resold server, and for this fee, you must be the one to provide them support.
2. Can I refer myself?
No. Reseller accounts are only for resold services. Discounts and wholesale pricing is not applicable to the end user.
3. Are there any fees to become a Reseller?
No, there are no fees at all. It is free but you must have at least one service (ie dedicated server) with us at regular pricing to become a reseller.
4. Are your servers managed?
Yes, they are all managed at our Basic level Management. Premium Management is an option that the reseller would opt to provide to the end client. If the reseller wants Premium management from Atjeu, that can be negotiated into the wholesale pricing given to the reseller.
5. Can I have one billing date or can I have different billing dates for all my resold packages?
You can have all your packages come due on the same day or you can keep separate billing dates based on the day each package is sold. Its entirely up to you.
6. Does Atjeu bill my clients?
No, Atjeu bills you and you bill your clients. That way your client is just that, your client and not Atjeu's. You are Atjeu's client and your client is your client.
7. Can I use your web site copy and material verbatim on my site?
You may use our policies verbatim (but we suggest putting in your own name in place of ours etc..) but you may not copy our web site content verbatim. You may summarize. Remember you are creating your own packages, your own presence so there is no need to copy Atjeu verbatim.
8. Is there a limit to how many packages I can sell?
At this time Atjeu has not put a limit on the number of packages you can sell.
9. Do resellers get priority for anything?
Yes. There are times that Atjeu is either low on space or low on hardware. During those times, Resellers get priority setup and service even to the point that Atjeu will not sell direct in order to leave room for the resellers.
10. What do you mean when you say the reseller must "Support Atjeu and stand behind our company"?
We think its self-explanatory and commen sense that our resellers should support Atjeu. Atjeu does not want anyone reselling for Atjeu to be bashing Atjeu or speaking in a derogatory fashion about Atjeu period. Our resellers must be supportive of our company and speak only in a positive manner, especially publically, about Atjeu. Each reseller has a reseller manager and has that persons contact information. If there is anything that the reseller doesnt like or has concerns about, those should be voiced to the reseller manager. Any reseller that violates the above will have their reseller status revoked immediately, no exceptions.
11. How long does it take to get setup as a reseller??
Usually 1 to 4 days depending on what it takes to review your application and the packages you come up with.
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