Consumer Awareness Guide: 8 Costly Misconceptions About Server Hosting

8 Costly Misconceptions About Server HostingWe are putting together a series of videos which are designed to educate the consumer on various aspects of the hosting industry from purchasing a server to building the right kind of server for your needs, to properly managing the server.  The transcript of this video is below so feel free to read it if you like and give us your thoughts in the comments section  below.


Welcome to
Business Owner’s Guide To Server Hosting

We’re excited and grateful for the opportunity to provide you with information about server hosting and help you choose a server hosting company.

It seems that server hosting is the subject of much confusion.

In fact, people have so many misconceptions about server hosting that we decided to offer this consumer education message to help you make an informed and intelligent decision.

In just a moment, we’ll share with you eight costly misconceptions about server hosting.

We’ll also give you eight questions you should ask a server hosting company before you let them host your servers.

If you’d like to skip over this consumer information and chat with us about server hosting, just give us a call at 1-800-996-4960 or start a chat with us at

Now, here’s 8 misconceptions about server hosting.


The hosting company you’re using is staffed 24/7.

Unfortunately, this isn’t always the case. Many are not staffed 24/7/365 which explains why you may have really long ticket-response times.

It’s vital to your business that you have a hosting company that has 24/7 staffing 365 days per year.

All servers have problems from time to time and you need to be able to get a hold of someone quickly when that happens or your server could be offline for a long time costing you money.

To test whether a hosting company is truly staffed 24/7, call them at 2am and find out. Ask them if this is an answering service or if you actually have a live technical staff person that can help you if you need it.


If you have a R.A.I.D., you do not need backups.

A R.A.I.D. is where you have your operating system installed on multiple hard drives instead of one hard drive.

The idea is that if you have a hard drive failure, your server and websites stay online and are not affected.

This is true, however a R.A.I.D. only protects against one thing… a drive failure.

Many people assume that since their data is replicated on multiple hard drives that they don’t need a backup of their data off of the R.A.I.D. itself.

This can be a

Even though your data is replicated on multiple hard drives, there are still scenarios where YOU CAN LOOSE ALL OF YOUR DATA!

Some of these scenarios are:

Your Server Gets Hacked.

If your server gets hacked, then you have a REPLICATED HACK.

That means that the hacker who messed up your web sites or even the whole server has messed up all of the drives that are in the R.A.I.D.

In this situation, it is strongly recommended that you reinstall your whole server unless the hack is isolated and you know for a fact that it is isolated.

If you don’t have backups that were run BEFORE the server was hacked, then you are completely out of luck and have to rebuild everything from scratch.

The R.A.I.D. Card Fails.

A R.A.I.D. is a very good thing and it will help you if your drive fails, but a R.A.I.D. is controlled by a hardware that is a separate card in the server and these cards can fail.

It is true that these don’t fail very often, but they do fail and we have seen many people loose their data when that happens.

The R.A.I.D. Degrades

When the integrity of the R.A.I.D. is compromised it is what we call degraded.

You Loose Multiple Hard Drives At Once

Having two hard drives fail at the same time is extremely rare, we have still seen it happen.

What is more often the case, is that a person will have a two drive R.A.I.D. where both drives are mirrored and one drive fails but the person doesn’t know about it.

Then, after some time, the second drive fails and when it does, the whole server is down and it is possible that all of the data is unrecoverable.

It’s critical that even though you have a R.A.I.D you have backups which are being saved outside of the R.A.I.D.

Misconception #3:

All Cloud Hosting Is The Same

Many hosting providers sell what they call “cloud hosting” but everyone doesn’t mean the same thing by this.

Cloud hosting means that the server you are getting is a virtual server. You can have many virtual servers on one physical server.

The cloud hosting that some companies sell is where they have single physical servers with a bunch of virtual servers on them.

Others, have a cluster of servers so that if one server fails, your virtual server is automatically moved to another server.

In order for your server to be able to fail over, there has to be shared storage in the server cluster.

Some companies have one server as their shared storage and others have multiple servers for their storage so that also can fail over if there is a problem.

If you are on a single stand alone physical server, or even a cluster that only has one storage server, you are vulnerable to failure.

It’s important to know exactly what you’re getting as many companies are less than clear about the technical side of their cloud infrastructure

And no matter what kind of cloud you’re on, always be sure that you have backups which are OFF the cloud servers that you control.

Having the right equipment is all a hosting company needs to host you properly.

Not true. If the tech-support people are inexperienced then you can have all kinds of problems.

This is why it’s important that you choose your hosting company very carefully.

Before you choose a hosting company, ask to see testimonials of other clients who are happy with the service they’ve received.

That shows you that they actually know what they’re doing and that you can expect the same result.

Your data is being backed up for you by the hosting company

The reality is that if you’re not either doing it yourself or paying to have it done, your data is probably not being backed up.

You’ve got to take the responsibility to make sure it’s being done.

Unless they specifically say what they’re doing for you, it’s safe to assume they’re doing nothing for you in terms of security, management and backups of your server.

There have been many people who have lost their data because they assumed that it was being backed up and managed when it really wasn’t.

Don’t just assume that it’s happening. Make sure you know what you’re getting and how your data is being backed up.

It’s rare for server hardware to fail.

Actually, it’s quite common for server hardware to fail.

In fact…


at some point.

It is only a matter of time. It can even fail when it is brand new and right out of the box.

That’s why it’s important that you not only use good equipment but that you have quality tech support to help you.

You also should have a Disaster Recovery Plan so you know ahead of time what you’re going to do when there is a hardware problem.

The bigger the data center is the better they can serve you

Unfortunately, it’s easy to get lost in the shuffle when you use a big data center.

They’re impressive with their massive facilities and tens of thousands of servers but it’s important to understand that they’re in the business of volume and not necessarily service.

They have to be in the volume business to justify the outrageous expense of building such large facilities.

It can take hours or days to get a response to a help ticket because of the volume they do.

If your server goes down it can take the tech responding a long time just to find your server in the labyrinth of racks they have to navigate.

Do you want someone to have to get out a map and compass to find your servers if there’s a problem?

Or, do you want someone who can have their hands on your server in minutes or even seconds?

This is why it’s important to make your decision based on more than just the size of the company.

The company that offers the lowest price is the company you should hire.

Wrong, and this is a big one. I have seen so many problems arise from lowest-bid companies that I suggest you NEVER hire the company that quotes the cheapest price.

The three most common problems are:

(1) The price may not be for the services you want performed.

The company may use a low price on one aspect of hosting to get you in the door then try to up-sell other services that you really need and maybe thought you were already getting.

(2) The price you see advertised may not be the price you pay.

You may be paying an introductory price that changes after a period of time.

(3) The service you get is usually sub-par and you’ll spend an inordinate amount of time troubleshooting problems with their tech-support, if you can get a hold of them, or waiting and hoping for your servers to come back up.

If a company keeps discounting their price in order to get your business, they can’t afford to serve you at a very high level.

They end up discounting themselves right out of business.

What good does it do to use the cheapest hosting you can find if you’re going to have all kinds of problems and then find that they’re not even in business 6 months down the road?

Always make your decision based on value, not on price alone.

Find out how long the company has been in business and read their online reviews.

Also, be sure to ask these eight questions and listen carefully to the answers.

1. How will I know my data is backed up?

2. What type of equipment and software do I need to use your service?

3. Is your cloud hosting a true cloud with mirrored, replicated, high-availability storage or do you only offer redundant processing?

4. Do you require a contract?

5. Do you own your own data center facility?

6. Is your Tech-Support local, 24/7 and sitting near my servers so they can respond quickly?

7. Are your Techs professionally trained to provide real solutions or do they use a script?

8. Do you offer a guarantee?

If you want your hosting services from a company that cares about you – uses the very latest technology, world-class client care and tech support, no contracts, includes a response-time guarantee, and monitoring– then we invite you to call us.

We’ll be happy to answer your questions and provide you with a Free Disaster Recovery Plan Audit to determine your exact needs without cost or obligation of any kind.

You can reach us any of the following ways:


start a chat with us at

email us at